1. Who We Are

Healix Health operates the website https://healixhealth.co.za.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, create an account, contact us or purchase our products.

Please read this policy together with our POPIA Notice, Terms and Conditions, and Cookie Policy.

2. Personal Information We Collect

Information Collected When You Visit Our Website

When you browse our website, we may collect technical information, including your IP address, browser type, pages visited, products viewed and website usage data.

We use this information to maintain website security, understand how visitors use our website and improve your shopping experience.

Cookies and similar technologies may also collect information about your browsing activity. Please see our Cookie Policy for further details.

Information Collected When You Register or Place an Order

When you create an account, place an order or contact us, we may collect:

• Your name and surname.

• Email address and contact number.

• Billing and delivery addresses.

• Account and order details.

• Purchase history and relevant transaction information.

• Information you provide when contacting us or requesting support.

We collect only the information reasonably necessary for the relevant purpose.

3. How We Use Your Information

We use your personal information to:

• Process and fulfil orders.

• Arrange payment and delivery.

• Send order confirmations, invoices and account notifications.

• Respond to enquiries, complaints and refund requests.

• Maintain customer accounts and provide support.

• Keep financial and transaction records for accounting and legal requirements.

• Maintain website security and prevent fraud.

• Analyse website usage and improve our services.

• Send promotional messages where permitted by law and, where required, with your consent.

You may opt out of promotional communications using the unsubscribe instructions provided or by contacting us.

4. Comments

If comments are enabled on our website and you leave a comment, we may collect the information entered in the comment form, your IP address and browser information.

This information may be used to detect spam, maintain website security and manage comments.

5. Media Uploads

If our website allows you to upload images, please avoid uploading images containing embedded GPS location data (EXIF data).

Other visitors may be able to download images and extract this information.

6. Contact Forms

When you submit a contact form, we collect the information you provide to respond to your enquiry and provide customer support.

We retain these submissions for as long as reasonably necessary to handle your enquiry, maintain relevant records and meet applicable legal requirements.

We do not use contact form information for unrelated marketing purposes unless we have an appropriate legal basis to do so.

7. Website Analytics

We use Google Analytics to understand how visitors use our website and to help improve its performance and content.

Google Analytics may collect information such as pages visited, device and browser information, approximate location and website interactions.

The information collected depends on our Google Analytics configuration and cookie settings. Where required, analytics cookies will be used only after the necessary consent has been obtained.

For further information, please consult Google’s Privacy Policy.

8. Cookies

Our website uses cookies to support essential website functions, remember preferences and, where enabled, analyse website usage.

Examples include:

• Essential cookies: Help the website operate securely and support functions such as account login and shopping.

• Preference cookies: Remember selected settings or preferences.

• Analytics cookies: Help us understand how visitors use our website.

WordPress may use the following cookies, depending on the features you use:

• If you leave a comment, you may choose to save your name, email address and website in cookies for convenience. These may last for one year.

• When you visit the login page, a temporary cookie may check whether your browser accepts cookies. It contains no personal information and is normally removed when you close your browser.

• When you log in, cookies may remember your login status and display preferences. Their duration depends on the settings and features used.

• When you edit or publish an article, WordPress may create a cookie that identifies the article being edited. It normally expires after one day.

Other cookies may be set by WooCommerce, Google Analytics, payment providers or other website services.

Cookie availability and duration may vary depending on the features enabled on our website.

For more information, please read our Cookie Policy.

9. Embedded Content From Other Websites

Our website may contain embedded content, such as videos, images and articles hosted by other websites.

Embedded content may behave as though you have visited the external website directly. These third parties may collect information about you, use cookies and track your interactions according to their own privacy policies.

We recommend reviewing the privacy policies of any external services you use.

10. How Long We Retain Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal requirements.

Retention periods depend on the type of information and why it is required.

For example:

• Order and transaction records: Retained for accounting, tax, legal and business requirements.

• Customer account information: Retained while your account is active and for any further period required for legitimate purposes or by law.

• Contact form submissions: Retained for as long as necessary to manage enquiries and related records.

• Comments: May be retained to manage discussions and help detect spam.

• Security records: Retained for as long as reasonably necessary to protect the website and investigate security incidents.

Where information is no longer required, we will take appropriate steps to delete it or de-identify it, subject to applicable legal requirements.

11. Who Can Access Your Information?

Access to personal information is limited to authorised personnel and service providers who need it to perform their duties.

Depending on the services you use, information may be shared with:

• Payfast: To process and support payments.

• The Courier Guy: To deliver your orders.

• Website hosting and technical service providers: To host, maintain and secure our website.

• Analytics providers: To help us understand website usage.

• Professional advisers or relevant authorities: Where necessary for legal, accounting, security or regulatory purposes.

We do not sell your personal information to third parties.

Service providers may process information on our behalf or in accordance with their own applicable privacy obligations.

12. Payments

We use Payfast to process online payments.

Information required to complete a transaction, such as the order total and relevant billing or transaction details, may be shared with Payfast.

Payment information is processed in accordance with Payfast’s applicable policies and security procedures.

Healix Health does not store customers’ bank account or card details on its website. Payment information handled by Payfast is subject to Payfast’s own privacy and security practices.

Please read Payfast’s Privacy Policy and Legal Documents.

13. Delivery Services

We use The Courier Guy to deliver orders.

To arrange delivery, we share the information required to fulfil the delivery, which may include your name, contact number, delivery address and relevant order details.

Please refer to The Courier Guy’s Privacy Policy for further information.

14. Account Information and Password Resets

If you register for an account, your personal information may be stored in your customer profile.

Depending on your account permissions, you may be able to view, update or delete certain information through your account settings.

Website administrators may access and update account information where necessary to manage the website and provide customer support.

If you request a password reset, your IP address may be included in the password-reset email for security purposes.

Additional authentication measures, such as two-factor authentication, may be required if enabled on the website.

15. Your Privacy Rights Under POPIA

In accordance with applicable law, you may have the right to:

• Request access to personal information we hold about you.

• Request the correction or updating of inaccurate information.

• Request the deletion or destruction of personal information where legally permitted.

• Object to certain types of processing.

• Withdraw consent where processing is based on consent.

• Object to direct marketing in accordance with applicable law.

• Lodge a complaint with the Information Regulator of South Africa.

These rights are subject to applicable legal requirements and exceptions. We may need to retain certain information to meet our legal, accounting, security or regulatory obligations.

To exercise your rights, please contact Healix Health using the contact details published on our website.

16. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, alteration and disclosure.

However, no method of transmitting or storing information electronically is completely secure. We cannot guarantee absolute security.

If a security incident involving personal information occurs, we will take appropriate steps in accordance with applicable legal requirements.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services or legal obligations.

The latest version will be published on this page. We encourage visitors to review it periodically.

18. Contact Us

If you have questions about this Privacy Policy, how we handle your personal information or how to exercise your rights under POPIA, please contact Healix Health through the contact details provided on our website.

Website: https://healixhealth.co.za

Email: info@healixhealth.co.za