Healix Health is committed to delivering your orders safely and efficiently throughout South Africa. This Shipping Policy explains our delivery methods, shipping costs, order processing times, tracking procedures and how we protect your personal information in accordance with South African law.
We deliver to all nine provinces of South Africa. Delivery availability and time frames depend on your location and the shipping method selected at checkout.
Our estimated delivery times are as follows:
Economy Shipping: 3–5 business days.
PUDO Locker-to-Locker: 3–5 business days.
Delivery times are estimates and may vary depending on your location, courier availability, public holidays and other circumstances beyond our control.
Orders are processed during normal business hours, Monday to Friday, excluding South African public holidays.
Orders containing items that are all in stock are generally processed within one hour of payment confirmation. We allow an additional hour for order cancellations before booking the courier waybill.
Once the waybill has been booked, the parcel is normally collected shortly afterwards.
All orders are dispatched from our offices in Welkom, Free State.
Shipping costs are calculated automatically at checkout and depend on:
The delivery method selected.
The parcel’s size and weight.
The delivery address or selected locker location.
PUDO Locker-to-Locker delivery is charged at the rate displayed at checkout for eligible small parcels.
Promotional or free-shipping offers may be available from time to time. Any applicable conditions will be communicated on our website.
We use different types of courier companies to deliver orders throughout South Africa. We also offer PUDO Locker-to-Locker delivery, operated by The Courier Guy.
Customers are encouraged to familiarise themselves with the applicable courier or PUDO terms and conditions.
Parcels are delivered to the physical address provided at checkout.
Estimated delivery times range from same-day to five business days, depending on the selected service and delivery location.
Remote and outlying areas may require additional delivery time.
Please ensure that someone is available to receive the parcel where required.
PUDO provides a convenient alternative for customers who prefer to collect parcels from a designated locker.
Select your preferred PUDO locker during checkout.
Once your parcel arrives, you will receive an SMS with collection instructions and a secure PIN.
Lockers are generally accessible 24 hours a day, subject to the specific locker location and any applicable access restrictions.
Parcels must be collected within the period specified by PUDO.
Uncollected parcels may be returned to us, and additional charges may apply.
Please ensure that your mobile number is correct so that you can receive collection notifications and your locker PIN.
Once your order has been dispatched:
You will receive tracking information by email.
You can track your parcel using the relevant courier’s tracking service.
PUDO customers may also receive SMS notifications containing collection details and their locker PIN.
Tracking information may take some time to become available after dispatch.
Although we work with our courier partners to deliver orders promptly, delays may occur due to:
Adverse weather conditions.
High parcel volumes.
Public holidays.
Incorrect or incomplete delivery information.
Courier operational issues or other circumstances beyond our control.
Customers are responsible for providing accurate and up-to-date delivery and contact details at checkout. Incorrect information may result in delays, failed deliveries or additional charges.
A delivery may fail if:
The delivery address is incorrect or incomplete.
No one is available to receive the parcel when required.
A PUDO parcel is not collected within the specified period.
If a parcel is returned to us, additional delivery charges may apply if you request redelivery.
Where a refund is applicable, the original shipping and return costs may be deducted where permitted by law and in accordance with our Refunds & Returns Policy.
Your statutory rights under South African consumer protection law remain unaffected.
Please inspect your parcel as soon as possible after delivery.
If your order contains damaged, missing or incorrect items, please contact us at info@healixhealth.co.za within 24 hours of receiving your parcel.
When reporting an issue, please provide:
Your order number.
A description of the problem.
Clear photographs of the parcel, packaging and affected items, where applicable.
We will investigate and resolve valid claims in accordance with our Refunds & Returns Policy and applicable South African law.
The 24-hour reporting request does not remove or limit any rights you may have under applicable consumer protection legislation.
Risk in the goods passes to you in accordance with applicable South African law.
Ownership of the goods transfers to you once full payment has been received and cleared, subject to applicable law.
To fulfil your order, Healix Health may need to share limited personal information with our courier partners.
The information shared may include:
Your full name.
Your delivery address or selected locker location.
Your contact number.
Your email address, where required for delivery or tracking.
In accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA):
We share only the information reasonably necessary to fulfil your order.
Personal information must be handled lawfully and protected against unauthorised access.
Courier partners may use your information only for authorised purposes, including delivery and related services.
We do not sell, rent or trade your personal information.
This information sharing is necessary to process and deliver your order and is handled in accordance with applicable data protection laws and our Privacy Policy.
Healix Health and our courier partners may send transactional SMS messages relating to your order.
These messages may include:
Delivery status updates.
Collection reminders.
Secure one-time PINs for PUDO locker access.
Failed delivery notifications.
These messages are used for order fulfilment, delivery and security purposes rather than marketing.
Your mobile number must be accurate and active to help ensure successful delivery and access to locker collection information.
Courier partners must handle your personal information in accordance with applicable data protection requirements.
Healix Health reserves the right to update this Shipping Policy from time to time.
The latest version will be published on our website. Changes will apply subject to applicable South African law.
Please read this policy together with our other website policies:
Refunds & Returns Policy.
Privacy Policy.
Privacy & POPIA Notice.
Cookie Policy.
These policies explain your rights, our responsibilities and how we handle your personal information.
If you have questions about shipping, delivery or your order, please contact us.
Email: info@healixhealth.co.za
Contact page: https://healixhealth.co.za/contact-us/
We are committed to assisting you with your queries as promptly and professionally as possible.
We believe that shopping for health and wellness products should be straightforward, convenient and informative.
Thank you for choosing Healix Health. We look forward to being part of your wellness journey.
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