Healix Health Traditional Herbal Medicine Retailer Terms and Conditions

1. Introduction

   1. These Terms and Conditions govern the sale of traditional herbal medicine products (“Products”) by Healix Health (“we”, “us”, or “our”) to you (“you” or “customer”) through our website, physical store, or any other sales channels.
   2. By purchasing Products from us, you agree to be bound by these Terms and Conditions. Please read them carefully before making any purchase.

2. Product Information

   1. We make every effort to ensure that the information about our Products, including their descriptions, ingredients, and uses, is accurate and up-to-date. However, we do not guarantee the accuracy, completeness, or reliability of such information.
   2. The information provided about the Products is not intended to diagnose, treat, cure, or prevent any disease. Please consult with a healthcare professional before using any herbal medicine product.

3. Ordering and Payment

   1. By placing an order through our website, physical store, or any other sales channels, you agree to provide accurate and complete information about yourself and your payment details.
   2. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason at any time.

4. Delivery

   1. We will make every effort to deliver the Products to you in a timely manner. However, we are not responsible for any delays caused by events beyond our control.
   2. Risk of loss and title for the Products pass to you upon delivery of the Products to the carrier.

5. Returns and Exchanges

   1. We accept returns and exchanges for unopened Products within 7 days of purchase.
   2. No opened Products will be refunded or exchanged unless they are faulty or damaged upon receipt.
   3. To initiate a return or exchange, please contact our customer service team at info@healixhealth.co.za and provide proof of purchase.

6. Intellectual Property

   1. All intellectual property rights in the Products, including but not limited to trademarks, copyrights, and trade secrets, are owned by Healix Health or its licensors.
   2. You may not reproduce, modify, distribute, or create derivative works based on the Products without our prior written consent.

7. Limitation of Liability

   1. To the extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use or inability to use the Products.
   2. Our total liability to you for any claim arising out of or in connection with these Terms and Conditions shall not exceed the total amount paid by you for the Products.

8. Governing Law and Jurisdiction

   1. These Terms and Conditions shall be governed by and construed in accordance with the laws of South Africa.
   2. Any dispute arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of South Africa.

9. Amendments

   1. We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website.

10. Contact Us

    1. If you have any questions about these Terms and Conditions, please contact us at info@healixhealth.co.za.

By purchasing Products from Healix Health, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.