Delivery, Returns and Refunds
Shopping with Confidence
We want you to understand what to expect when placing an online order with Healix Health. Please review the information below before completing your purchase
Delivery Information
- Available delivery options, estimated delivery times and applicable charges will be shown during checkout or communicated before your order is finalised.
- Delivery times may vary depending on your location, product availability and the delivery service used.
- Please check that your delivery address and contact details are correct when placing your order.
Returns and Refunds
- Returns and refunds are handled in accordance with our applicable Returns and Refunds Policy and South African consumer law.
- If you receive an incorrect, damaged or faulty product, contact us as soon as possible and provide your order details and relevant photographs where appropriate.
- Any product-specific return requirements or restrictions will be applied in accordance with applicable law.
Questions About an Order
If you have a question about an existing order, please contact us with your order number.
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Join Us on Our Journey
We believe that shopping for health and wellness products should be straightforward, convenient and informative.
Thank you for choosing Healix Health. We look forward to being part of your wellness journey.